Privacy Policy

1. Introduction

This Privacy Policy explains how MissU.AI ("we", "us", "our") collects, uses, discloses, and safeguards information when you use:

• the MissU.AI mobile application ("Mobile App"), and
• the MissU.AI web application ("Web App")

(collectively, the "Services").

If you do not agree with this Policy, please do not use the Services.

2. Quick Summary

• We collect only data necessary to provide chatbot and chat features.
• We do not sell your personal information.
• The Web App collects additional creator data compared to the Mobile App.
• You may request access or deletion of your data at any time.

3. Information We Collect

A. Information Collected from All Users (Mobile App & Web App)

Account Information

• Login ID / username
• Email address
• Encrypted or hashed password

Chat & Interaction Data

• Text messages exchanged with chatbots
• Audio input used for speech-to-text features
• Chatbot IDs you interact with
• Video content you view (e.g., chatbot life videos or video responses)

Usage & Diagnostics

• Device type, operating system, app or browser version
• Crash logs, performance metrics
• Interaction timestamps and feature usage

B. Device Permissions (Mobile App Only)

• Camera
  Used only to scan QR codes to identify a chatbot. Images are not stored or used for profiling.
• Microphone
  Used only when you enable speech-to-text features. Audio may be transmitted securely to third-party speech recognition services to convert speech into text.
• Location (if enabled)
  Used only for the specific feature requiring it.

C. Additional Information Collected from Web App Users (Chatbot Creators)

If you use the Web App to create or manage chatbots, we may also collect:

• Profile information (display name, bio, avatar)
• Life stories, opinions, and descriptive content you submit
• Photos, images, and videos you upload
• Chatbot configuration, prompts, and training materials
• Analytics related to chatbot performance and usage

This creator-specific data is collected only through the Web App.

4. How We Use Information

We use the information to:

• Provide login, authentication, and account management
• Enable chatbot creation, management, and interactions
• Process text, audio, image, and video inputs you submit
• Improve service reliability, AI responses, and user experience
• Prevent fraud, abuse, and unauthorized access
• Communicate with you regarding support or service updates
• Comply with legal obligations and enforce our terms

5. Legal Bases (EEA / UK)

Where applicable, we process personal data based on:

• Your consent
• Performance of a contract (providing the Services)
• Legitimate interests (security, fraud prevention, service improvement), where not overridden by your rights

6. Sharing & Disclosure

We may share data only as follows:

Service Providers

• Cloud hosting, storage, analytics, crash reporting
• Speech-to-text and AI processing services

All providers are bound by confidentiality and data protection obligations.

Legal & Safety

• If required by law, regulation, or to protect rights, safety, or security

No Sale

• We do not sell personal information.
• We do not sell users’ personal information to third parties.
• We use user-provided data solely to provide and operate the Services,
• including hosting and enabling interactions with user-created chatbots.

Third-Party APIs

• Google Cloud Privacy Notice
• OpenAI Privacy Policy
• Amazon Web Services Data Protection

7. Data Retention

We retain data only as long as necessary for the purposes described, or as required by law.

8. Security

We use reasonable administrative, technical, and physical safeguards (including encryption and access controls). No system is completely secure.

9. International Transfers

If personal data is transferred outside your country, we apply appropriate safeguards such as standard contractual clauses.

10. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your data
• Object to or restrict certain processing
• Withdraw consent where applicable

You may also disable Camera or Microphone permissions in your device settings.

Contact us to exercise your rights.

11. Children's Privacy

The Services are not directed to children under 13. If you believe a child has provided personal information, contact us and we will delete it.

12. Android Permissions Used

• CAMERA — QR code scanning only, while in use
• RECORD_AUDIO — Speech-to-text features only, while in use

13. Data Deletion Requests

To request account or data deletion, email us using your registered email address. We will verify and respond within applicable legal timeframes.

14. Changes to This Policy

We may update this Policy from time to time. The "Effective date" will be revised, and material changes may be notified via the App or our website.

15. Contact Us